Islamabad: The Ministry of Energy (Energy Department) appointed all members of the Punjab County Society (MPAS) as priority consumers under the new system, which is the system of reproduction of automatic automatic complaints.
According to the details, the Energy Department launched an advanced system of automatic electricity complaints, ensuring a faster and more efficient solution to consumer grievances in the national electric power regulation tables (NEPRA).
In a letter issued by the Federal Energy Minister, Sardar Awais Ahmed Khan Leghari, and all members of the Punjab County Association were appointed as priority consumers under the new system.
Their complaints will be treated without delay through the 118 aid line, which eliminates the need for direct contact with disco officials.
The minister stressed that the initiative is compatible with the government’s goal of developing an approach that focuses on customers in the energy sector. The system will ensure strict monitoring of complaints, enhancing transparency and efficiency.
A comprehensive time matrix is ​​presented for the accuracy of electrical complaints, determining the time frames to address various issues.
Under this matrix: (1) The power outages will be resolved within 3 hours and 15 minutes; (2) Electric fire complaints will be treated within one hour; (3) A meter defects will be resolved within 10 to 15 days, depending on the type; (4) Electricity theft will be dealt with within 24 hours.
In addition, the contradictions between bribery, corruption and invoices will be investigated within 7 days, while new contacts will be managed, contact and download tables in the specified time frameworks.
The Punjab Prime Minister was also copied in official correspondence, ensuring the supervision of provinces. The government urges consumers to take advantage of the complaint assistance line 118, stressing that the issues will be addressed efficiently and transparently.
It is appropriate to mention that this initiative represents an important step towards improving the provision of services in the energy sector in Pakistan, promoting accountability, and ensuring the solution of grievances related to electricity in a timely manner.
