Despite the prominent transformation plan, the Federal Revenue Council (FBR) faces an increase in management complaints, which increased by 550 % in the first four months of 2025, according to it. News.
Between January and April, the Federal Tax Secretary (FTO) received 13,000 complaints, with a sharp increase from 2000 during the same period in 2024. Historically, the average FTO reached about 2000 complaints every four months, with annual aesthetics that hover near 2500.
Details of complaints are a wide range of issues, including alleged high by FBR officials, illegal notifications, arbitrary account attachments, fake bills or aviation, penetration of sales tax accounts, and various procedural violations. While FTO has solved more than 6000 cases, officials remain concerned about the scale and speed of new grievances.
In response, FBR officials defended their actions, pointing to pressure to achieve an annual tax goal of 12,970 billion rupees, after that to 1232 billion rupees after negotiations with the International Monetary Fund (IMF). According to what was reported, the senior administration prompted the field offices to fulfill strict monthly and national goals, which prompted the tactics of collecting aggressive revenues.
Under the Conditions of the International Monetary Fund, FBR also raises the tax rate to GDP to 10.6 %, despite economic pressures and low growth in the main revenue generation sectors. Analysts warn that this inconsistency between financial goals and economic facts can increase public dissatisfaction unless alternative conflict resolution mechanisms are provided to reduce tensions and reduce administrative friction.
